Shipping Made Simple
Fountainful provides free standard shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Residents of Alaska, Hawaii, or Canada: please contact us for available options.
➤ Skip to Delivery Timeframes Calendar
Delivery Options at Checkout
Standard Shipping — Free
- Delivered on a pallet via LTL freight truck (similar to large furniture).
- Placed near the bottom of your driveway, wherever you direct.
- Signature by someone over 18 is almost always required.
- Does not include setup, assembly, or disposal of packaging.
UPS or FedEx Insured / USPS Priority — Free
- Automatically selected for small/light items delivered in a parcel box by UPS or USPS.
- When ordered with a palletized item, the design team may include it on the pallet if possible so both arrive together.
Upgrade: Threshold / Inside Property — Rates provided at checkout
- Same as Standard Shipping, except the carrier will cross your property line (threshold) and lower the pallet outside the first dry area (e.g., garage, covered porch).
- Sometimes referred to as "Top of Driveway."
- Does not include setup, assembly, or disposal of packaging.
Delivery Timeframes
The estimated timeframes below are based on each workshop's historical production capacity.
Note: Casting, curing, and staining decorative concrete is a precise but variable process. You will be notified of unexpected delays (e.g., extended cure times due to humidity). Learn more in our FAQs.
Accessories (pumps, stoppers, color samples, etc.) ship much quicker and are not reflected in the timeframes below.
| Design Team | Estimated Timeframe | State of Origin |
|---|---|---|
| Adagio Water Features | 7–15 business days | Utah |
| Aura Waterfalls | 4-7 weeks | Oregon |
| Blue Thumb | 7–12 business days | Michigan |
| BluWorld | Project-specific | Florida |
| Cameron Harvey Gallery | 3–6 weeks | Pennsylvania |
| Campania International | 10–20 business days | Pennsylvania |
| Dawn Enterprises | 4–8 weeks | Connecticut |
| Fiore Stone, Inc. | 5–8 weeks | Nevada |
| Fire Pit Art | 10–20 business days | Tennessee |
| Giannini Garden Ornaments | Apr–Oct: 9–15 weeks Nov–Mar: 4–8 weeks |
California |
| GIST Concrete Products | 6–9 weeks | Arizona |
| Massarelli | 5–7 weeks | New Jersey |
| MODFountain | Large Sculptures: 4–6 weeks Mini Mods: 8–12 business days |
New York |
| Phoenix Design Cast | Apr–Oct: 6–8 weeks Nov–Mar: 4–6 weeks |
Arizona |
| The Outdoor Plus | 3–6 weeks | California |
| Travertine & More | 7–14 business days | Georgia |
| Winter Woodworks | 7–12 business days | Wisconsin |
Hard-to-Reach Addresses (Pallet Shipments)
- Most LTL carriers use 28-foot trailers. Drivers decide if your street is accessible.
- Narrow, dead-end, or unusual driveways may require extra charges or a different carrier. We will relay any additional cost to you.
Use the Order/Shipping Instructions box in the Shopping Cart to provide delivery notes before shipping.
When in doubt, select the Threshold Upgrade — it covers most tricky delivery situations.
Delivery Terms (Pallet Shipments Only)
| Term | Details |
|---|---|
| Special Instructions | Provide any special delivery instructions at order time (additional charges may apply). |
| Pre-Shipment Holds | Our design partners store finished pallets outdoors or around the workshop with limited space, so holds beyond a few days increase the risk of damage, misplacement, and weather exposure (including packaging integrity and efflorescence). If you'll be unavailable to accept the shipment, we'll offer a couple of options: a No Signature Required delivery, or designating an alternate signer (18 or older). If we don't hear back within 2 business days of your shipment-ready notice, we'll default to No Signature Required delivery to prevent an extended hold. |
| Appointments & Post-Shipment Holds | Carriers may call to schedule delivery. Missed appointments may incur re-delivery fees, and pallets held beyond standard courtesy periods may incur storage fees. |
| Change of Address | Any carrier fees for changing or re-consigning delivery addresses are the customer's responsibility. |
| Forklift | Some items require agreement to Forklift Delivery Terms. Pallets may need to be removed via forklift rather than lift gate. Plan ahead if you don't have access to equipment. |
Always inspect your delivery within 48 hours. See our Return & Refund Policy for a Delivery Inspection Checklist.
