Description
Color Samples from Massarelli's Design Studio
Use this page to order concrete medallions from Massarelli's official color palette.
The medallions are made from the same cast stone concrete as Massarelli's fountains, bird baths, and garden benches, and will be stained in the finishes you select.
Please allow time for your medallions to fully dry before the package is mailed.
✔️ Credit Applied to Final Order!
Each medallion costs $12.00. Half of your Medallion Sample order will be refunded back to you on a subsequent order of a Massarelli fountain, bird bath, or garden bench.
The Mark of Craftsmanship
Massarelli’s color finishes are the perfect finishing touch for all their products. The finishes have been specially formulated to change over time as they are exposed to the elements and conditions that surround them.
From warm earth tones to stately shades of stone, from subtle antique hues to classic bronzes - the selection is inspiring...the possibilities are endless.
Massarelli's products are photographed in a variety of settings including natural and artificial lighting. When products are viewed in person, the actual color, shape, size and texture will vary from those shown in catalogs, promotional materials, digital screens and on line.
Finishes shown on color medallions, in catalog pictures, promotional materials, on digital screens and online will differ from the finish on the actual products as every single product is handcrafted and painted. Shapes, sizes and textures determine the outcome of the finish.
There are no warranties to the applied finishes or guarantee that the finish will exactly match an actual or photographic color medallion by any media. Massarelli's finishes are just another testament to the true beauty of products handcrafted by the Massarelli family for over 50 years.
Shipping Made Simple
Fountainful provides free shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Residents of Alaska, Hawaii, or Canada: please call or chat with us prior to ordering.
Delivery Methods
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"Standard Shipping" |
Free to our customers. Ships via LTL freight truck with a liftgate. Palletized and delivered curbside. Does not include setup, assembly, or the disposal of packaging. |
|
"Standard Parcel" |
Free to our customers. Ships via common carrier (e.g., FedEx, UPS, USPS). |
|
Upgrade: "Threshold/Inside Property" |
Available at checkout on certain products for an additional charge. The freight carrier will cross the property line (i.e., the threshold) and lower the pallet at the first dry area (e.g., garage, covered porch). |
Hard-to-Reach Addresses
Most LTL carriers use a standard 28-foot trailer, and it is the driver's discretion if they can safely drive down a particular street. For hard-to-reach addresses (i.e., narrow street access) or unusual driveway configurations, some carriers may charge extra or require the shipment to be "rescued" by a different carrier. If this happens, we'll relay the additional cost for which you are responsible.
Help prevent an unplanned extra cost by using the Order & Delivery Instructions box on your Cart page to tell us about any potential delivery considerations before the order is ready to ship.
Delivery Timeframes
Ready-to-Ship
Items designated as ready-to-ship generally leave the warehouse within 5-7 business days.
Made-to-Order
The disclosed timeframes are estimates based on each design studio's extensive track record and typical production capacities.
REMEMBER: casting, curing, and staining decorative concrete is not an exact science. The strict attention to detail is why these products are so well loved! Learn more about concrete production in our FAQs. You'll be notified of unexpected delays (i.e., long cure times because of humidity). These are beyond Fountainful's control.
| Brand / Design Studio | Timeframe | State of Origin |
| Adagio Water Features | 7-15 business days | Utah |
| Blue Thumb | 7-12 business days | Michigan |
| Fiore Stone, Inc. | 5-6 weeks | Nevada |
| Fire Pit Art | 10-15 business days | Tennessee |
| Campania International | 10-20 business days | Pennsylvania |
| Giannini Garden Ornaments | November thru March: 4-7 weeks April thru October: 7-10 weeks |
California |
| GIST Concrete Products | 6-9 weeks | Arizona |
| Massarelli's | 3-6 weeks | New Jersey |
| Phoenix Design Cast |
November thru March: 4-6 weeks April thru October: 6-9 weeks |
Arizona |
| The Outdoor Plus | 3-6 weeks | California |
| Travertine & More | 7-14 business days | Georgia |
| Winter Woodworks | 7-12 business days | Wisconsin |
Misc. Delivery Terms
| Special Instructions | If there are special delivery instructions for the freight carrier, please let us know at the time of order so accommodations may be made. There may be additional charges for special requests. |
| Delivery Appt. & Holds/Storage | Similar to furniture deliveries, the carrier may call you before delivery to schedule drop off. If you commit to an appointment and are not present to accept delivery, or if you confirm a delivery date and subsequently reschedule, a re-delivery fee may be charged for which you are responsible. If the carrier must hold your pallet beyond their standard courtesy period, you are responsible for any storage fees. If a shipment is at risk of being returned to the design studio because you cannot be reached, Fountainful may update the service level to No Signature Required to spare you from shipping costs should a pallet be returned. |
| Change of Address | Any fee charged by the carrier for a change/re-consign of the original delivery address is your responsibility. |
| Forklift | Only a few items require a forklift and they're designated as such on the product page. If ordering a "forklift required" product, plan ahead by contacting a local contractor or small equipment rental outfit (e.g., Home Depot, Lowes). |
Always inspect your delivery. See the Refund Policy for a Delivery Inspection Checklist.
Order & Refund Policy
Order Placement
- After we receive your order, details are immediately confirmed with the design studio/manufacturer to ensure a smooth fulfillment process.
- In the chance that your item is out of stock or delayed, we'll contact you about alternative options.
- When shipping information is available, it will be sent to the email address you provided.
Refund / Replacement
Cancellation & Returns
Terms differ between Made-to-Order or Ready-to-Ship items.
Made-to-Order
| Within 24-hours of order placement | Full refund |
| After 24-hours of order placement | A refund cannot be issued* |
* Made-to-Order items have a defined production process involving multiple teams of artisans that begin working almost immediately. For concrete items, this begins with the pouring of concrete by hand and the preparation of stains and other elements. Remember: due to variations in natural materials and the handbuilding process, your piece is unique!
A Policy Exception will only be granted in the rarest of circumstances and will be handled in close coordination with the design studio/manufacturer. A Policy Exception is a courtesy, and if you proceed you'll be required to abide by the terms of the design studio/manufacturer (e.g., return shipping cost, restock fee, final inspection) in addition to a fee determined by Fountainful to reasonably cover our merchant costs and employee time.
Ready-to-Ship
| Within 24-hours of order placement | Full refund |
| After 24-hours & order has not shipped | Full refund, minus 20% administration fee |
| After 24-hours & order has shipped | Full refund, minus 20% administration fee + return shipping charges. Return shipping must be initiated within 48 business hours of delivery or a refund will not be issued. Product must be clean, unused, and in its original packaging. |
Call us at 214-901-7275 or email sales@fountainful.com. You must obtain a Return Authorization Request (RAN) from us before proceeding to ship the item. If the return request is approved, you are responsible for the return shipping charges.
Any refund issued in accordance with this Policy will only be returned to the original payment method used upon ordering.
Fountainful cannot issue refunds or facilitate returns on damaged Made-to-Order items. We'll work directly with the design studio on your behalf to initiate a speedy repair or replacement.
Delivery Inspection
Damaged deliveries are extremely rare. The checklist below will help facilitate a smooth claims process in the event of a damaged shipment.
You must report a damaged delivery to us within 24 hours by calling 214-901-7275 or emailing sales@fountainful.com, including as many photos as possible. After 24 hours, you are responsible for filing a shipping claim with the freight carrier.
Delivery Inspection Checklist for LTL/Freight Shipments
Before You Sign for Delivery
- Review paperwork to confirm it is in fact your order.
- Look for signs of possible exterior damage even before opening the crate (e.g., ripped shrink-wrap, a broken or open pallet).
- Refuse the shipment IF the damage is very bad, including items poking out of the crate, visible damage to the interior contents, or if it's obvious the pallet fell off the truck.
If Damage is Found
- The driver won't be able to wait for a full inspection of the contents.
- Write what exterior damage you see onto the paperwork before signing. The paperwork is sometimes called Bill of Lading (BOL) or Delivery Receipt.
- BE SPECIFIC, even about anything that looks out of place. Example: Pallet arrived open, potential damage to contents.
- Sign the paperwork and ensure a copy is retained by both you and the driver.
Photograph the Damage
- Take clear photo(s) of the damaged or suspected areas.
- Take a photo of your signed paperwork.
- Remit photos to Fountainful immediately, with a description of the delivery experience.
If you set up the product and later attempt a claim, it will be denied by the freight carrier and you will be responsible for the cost of replacement pieces and reshipment.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Questions & Answers
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Disclosure for Financing Long-Fulfillment Items
If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase.