Shipping Made Simple
Fountainful provides free standard shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Residents of Alaska, Hawaii, or Canada: please contact us for available options.
Delivery Options at Checkout
Standard Shipping – Free
- Delivered on a pallet via LTL freight truck (similar to large furniture).
- Placed near the bottom of your driveway, wherever you direct.
- Signature by someone over 18 is almost always required.
- Does not include setup, assembly, or disposal of packaging.
UPS or FedEx Insured / USPS Priority – Free
- Automatically selected for small/light items delivered in a parcel box by UPS or USPS.
- When ordered with a palletized item, the design team may include it on the pallet if possible so both arrive together.
Upgrade: Threshold / Inside Property – Rates Provided at Checkout
- Same as Standard Shipping, except the carrier will cross your property line (threshold) and lower the pallet outside the first dry area (e.g., garage, covered porch).
- Sometimes referred to as "Top of Driveway."
- Does not include setup, assembly, or disposal of packaging.
Delivery Timeframes
The estimated timeframes below are based on each workshop's historical production capacity.
Note: Casting, curing, and staining decorative concrete is a precise but variable process. You will be notified of unexpected delays (e.g., extended cure times due to humidity). Learn more in our FAQs.
| Design Team | Estimated Timeframe | State of Origin |
|---|---|---|
| Adagio Water Features | 7–15 business days | Utah |
| Aura Waterfalls | 4-7 weeks | Oregon |
| Blue Thumb | 7–12 business days | Michigan |
| BluWorld | Project-specific | Florida |
| Cameron Harvey Gallery | 3–6 weeks | Pennsylvania |
| Campania International | 10–20 business days | Pennsylvania |
| Dawn Enterprises | 4–8 weeks | Connecticut |
| Fiore Stone, Inc. | 5–7 weeks | Nevada |
| Fire Pit Art | 10–20 business days | Tennessee |
| Giannini Garden Ornaments | 8–11 weeks (often shorter during the offseason) |
California |
| GIST Concrete Products | 6–9 weeks | Arizona |
| Massarelli | 6–8 weeks | New Jersey |
| MODFountain | Large Sculptures: 4–6 weeks Mini Mods: 8–12 business days |
New York |
| Phoenix Design Cast | Nov–Mar: 4–6 weeks Apr–Oct: 6–8 weeks |
Arizona |
| The Outdoor Plus | 3–6 weeks | California |
| Travertine & More | 7–14 business days | Georgia |
| Winter Woodworks | 7–12 business days | Wisconsin |
Hard-to-Reach Addresses (Pallet Shipments)
- Most LTL carriers use 28-foot trailers. Drivers decide if your street is accessible.
- Narrow, dead-end, or unusual driveways may require extra charges or a different carrier. We will relay any additional cost to you.
Use the Order & Delivery Instructions box in the Shopping Cart to provide delivery notes before shipping.
➤ When in doubt, select the Threshold Upgrade—it covers most tricky delivery situations.
Miscellaneous Delivery Terms (Pallet Shipments Only)
| Term | Details |
|---|---|
| Special Instructions | Provide any special delivery instructions at order time. Additional charges may apply. Cancellations after arrival may be eligible for partial refund only via Policy Exception. |
| Delivery Appt. & Holds | Carriers may call to schedule delivery. Missed appointments may incur re-delivery fees. Customers pay storage fees if pallets are held beyond standard courtesy periods. Fountainful may update service to No Signature Required to prevent return shipping costs. |
| Change of Address | Any carrier fees for changing or re-consigning delivery addresses are the customer's responsibility. |
| Forklift | Some items require agreement to Forklift Delivery Terms. Pallets may need to be removed via forklift rather than lift gate. Plan ahead if you don’t have access to equipment. |
