Shipping Made Simple
Fountainful provides free standard shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Residents of Alaska, Hawaii, or Canada: please contact us for available options.
Delivery Methods That Appear at Checkout
"Standard Shipping" – Free to our customers
- Arrives on a pallet via LTL freight truck (similar to large furniture).
- Placed near the bottom of the driveway and off to one side, wherever you direct.
- Signature by someone over 18 is almost always required.
- Does not include setup, assembly, or package disposal.
"UPS Insured or USPS Priority" – Free to our customers
- Automatically selected for small/light items that are delivered in a parcel box by UPS or the U.S. Mail.
- When ordered in addition to a palletized item, the design team will include it on the pallet if possible so that both items arrive together.
Upgrade: "Threshold/Inside Property" – Rates provided at checkout
- Same as Standard Shipping, except the freight carrier will cross your property line (i.e., the threshold) and lower the pallet outside of the first dry area (e.g., garage, covered porch).
- Sometimes referred to as "Top of Driveway."
- Does not include setup, assembly, or package disposal.
Hard-to-Reach Addresses for Pallet Shipments
- Most LTL carriers use a standard 28-foot trailer, and it is the driver's discretion if they can safely drive down your street.
- For hard-to-reach addresses (i.e., narrow or dead-end streets) or unusual driveway configurations, some carriers may charge extra or require the shipment to be "rescued" by a different carrier. If this happens, we'll relay the additional cost for which you are responsible.
Help prevent an unplanned extra cost by using the Order & Delivery Instructions box on the Shopping Cart page to give us a heads up about any potential delivery considerations before the order is ready to ship.
➤ When in doubt, opt for the Threshold Upgrade, as this covers a lot of tricky delivery requirements with the freight carrier.
Delivery Timeframes
The disclosed timeframes are estimates based on each design studio's extensive track record and typical production capacities.
REMEMBER: casting, curing, and staining decorative concrete is not an exact science. The strict attention to detail is why these products are so well loved! Learn more about concrete production in our FAQs. You'll be notified of unexpected delays (i.e., long cure times because of humidity). These are beyond Fountainful's control.
| Design Team | Timeframe | State of Origin |
| Adagio Water Features | 7-15 business days | Utah |
| Blue Thumb | 7-12 business days | Michigan |
| BluWolrd | Project-specific | Florida |
| Campania International | 10-20 business days | Pennsylvania |
| Fiore Stone, Inc. | 5-7 weeks | Nevada |
| Fire Pit Art | 10-15 business days | Tennessee |
| Giannini Garden Ornaments | 7-11 weeks (may be much quicker during the offseason) |
California |
| GIST Concrete Products | 6-9 weeks | Arizona |
| Massarelli's | 3-6 weeks | New Jersey |
| Phoenix Design Cast |
November thru March: 4-6 weeks April thru October: 6-9 weeks |
Arizona |
| The Outdoor Plus | 3-6 weeks | California |
| Travertine & More | 7-14 business days | Georgia |
| Winter Woodworks | 7-12 business days | Wisconsin |
Ready-to-Ship
Items designated as "ready-to-ship" generally leave the warehouse within 5-7 business days.
Misc. Delivery Terms (pallet shipments only)
| Special Instructions | If there are special delivery instructions for the freight carrier, please let us know at the time of order so accommodations may be made. There may be additional charges for special requests or you may need to make your own delivery accommodations once the piece arrives to your area. This is especially true for high-rise buildings. Cancellation of an order after it arrives and is subsequently determined to be undeliverable is subject to courtesy partial refund only after a Policy Exception is authorized. |
| Delivery Appt. & Holds/Storage | Similar to furniture deliveries, the carrier may call you before delivery to schedule drop off. If you commit to an appointment and are not present to accept delivery, or if you confirm a delivery date and subsequently reschedule, a re-delivery fee may be charged for which you are responsible. If the carrier must hold your pallet beyond their standard courtesy period, you are responsible for any storage fees. If a shipment is at risk of being returned to the design studio because you cannot be reached, Fountainful may update the service level to No Signature Required to spare you from shipping costs should a pallet be returned. |
| Change of Address | Any fee charged by the carrier for a change/re-consign of the original delivery address is your responsibility. |
| Forklift |
A small handful of items will require you to agree to the Forklift Delivery Terms before you can add the item to your cart. In these cases, the pallet(s) cannot be lowered on the lift gate and must be removed from the truck with a forklift. Plan ahead by contacting a local contractor or small equipment rental outfit (e.g., Lowes) if you're not already working with a landscaper who has this equipment. |
