Shipping Made Simple

Fountainful provides free shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Alaska, Hawaii, or International Residents: please call or chat with us prior to ordering.

Delivery Methods

Hard-to-Reach Addresses

Most LTL carriers use a standard 28-foot trailer, and it is the driver's discretion if they can safely drive down a particular street.  For hard-to-reach addresses (i.e., narrow street access) or unusual driveway configurations, some carriers may charge extra or require the shipment to be "rescued" by a different carrier. If this happens, we'll relay the additional cost for which you are responsible.

Help prevent an unplanned extra cost by using the Order & Delivery Instructions box on your Cart page to tell us about any potential delivery considerations before the order is ready to ship.

Delivery Timeframes: Ready-to-Ship

Items designated as ready-to-ship generally leave the warehouse within 5-7 business days.

Delivery Timeframes: for Made-to-Order

The disclosed timeframes are estimates based on each design studio's extensive track record and typical production capacities.

REMEMBER: casting, curing, and staining decorative concrete is not an exact science. The strict attention to detail is why these products are so well loved! Learn more about concrete production in our FAQs. You'll be notified of unexpected delays (i.e., longer cure time because of humidity). These are beyond Fountainful's control.

Misc. Delivery Terms

Always inspect your delivery. See the Refund Policy for a Delivery Inspection Checklist.

Do Not Tarp Your Fire Pit

A tarp will cause the patina to blacken and stop the oxidation process.  In many cases, the color of the tarp will transfer to the new steel.

During the maturing process keep wet leaves and debris off the piece until the steel matures. Allow the piece to mature with each fire.

California Prop 65 Warning

WARNING: Combustion byproducts produced when using this product include carbon monoxide and other chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Order & Refund Policy

Order Placement

• After we receive your order, details are immediately confirmed with the design studio/manufacturer to ensure a smooth fulfillment process.
• In the chance that your item or color selection has been discontinued or is backordered, we'll contact you about alternative options.
• When shipping information is available, it will be sent to the email address you provided.

Refund / Replacement

Cancellation & Returns

Terms differ between Made-to-Order or Ready-to-Ship items.

Made-to-Order

* Made-to-Order items have a defined production process involving multiple teams of artisans that begin working almost immediately. For concrete items, this begins with the pouring of concrete by hand and the preparation of stains and other elements. Remember: due to variations in natural materials and the handbuilding process, your piece is unique! 

A Policy Exception will only be granted in the rarest of circumstances and will be handled in close coordination with the design studio/manufacturer. A Policy Exception is a courtesy, and if you proceed you'll be required to abide by the terms of the design studio/manufacturer (e.g., return shipping cost, restock fee, final inspection) in addition to a fee determined by Fountainful to reasonably cover our merchant costs and employee time. 

Ready-to-Ship

Call us at 214-901-7275 or email sales@fountainful.com. You must obtain a Return Authorization Request (RAN) from us before proceeding to ship the item. If the return request is approved, you are responsible for the return shipping charges.

Any refund issued in accordance with this Policy will only be returned to the original payment method used upon ordering.

Fountainful cannot issue refunds or facilitate returns on damaged Made-to-Order items. We'll work directly with the design studio on your behalf to initiate a speedy repair or replacement.

Delivery Inspection

Damaged deliveries are extremely rare. The checklist below will help facilitate a smooth claims process in the event of a damaged shipment. 

You must report a damaged delivery to us within 24 hours by calling 214-901-7275 or emailing sales@fountainful.com, including as many photos as possible. After 24 hours, you are responsible for filing a shipping claim with the freight carrier.

Delivery Inspection Checklist for LTL/Freight Shipments 

Before You Sign for Delivery

• Review paperwork to confirm it is in fact your order.
• Look for signs of possible exterior damage even before opening the crate (e.g., ripped shrink-wrap, a broken or open pallet).
• Refuse the shipment IF the damage is very bad, including items poking out of the crate, visible damage to the interior contents, or if it's obvious the pallet fell off the truck.

If Damage is Found

• The driver won't be able to wait for a full inspection of the contents.
• Write what exterior damage you see onto the paperwork before signing. The paperwork is sometimes called Bill of Lading (BOL) or Delivery Receipt.
• BE SPECIFIC, even about anything that looks out of place. Example: Pallet arrived open, potential damage to contents.
• Sign the paperwork and ensure a copy is retained by both you and the driver.

Photograph the Damage

• Take clear photo(s) of the damaged or suspected areas.
• Take a photo of your signed paperwork.
• Remit photos to Fountainful immediately, with a description of the delivery experience.

If you set up the product and later attempt a claim, it will be denied by the freight carrier and you will be responsible for the cost of replacement pieces and reshipment.

Art Sculptures You Can Use

Fire Pit Art was born out of a bad experience by its founder – Rick Wittrig purchased a fire pit from a box retail store that subsequently fell apart and set his yard on fire!

Manufactured in Tennessee, the precision cut products from Fire Pit Art are regarded as among the highest quality in the world, and have even been used in a Winter Olympics Village.

You might also spot their fire pits at Dollywood or in The Golden Gate Bridge recreation area.

A gathering place for friends and family, a fire pit from Fire Pit Art is an heirloom quality piece that looks equally beautiful with fire and without.