Shipping Made Simple

Fountainful provides free shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers.  Alaska, Hawaii, or International Residents: please call or chat with us prior to ordering.

Delivery Methods

"Standard Shipping"

Free to our customers. Ships via freight truck (LTL) with a liftgate. Delivered curbside on a pallet and extensively packaged. Does not include set-up, assembly, or the disposal of packaging.

"Standard Parcel"

Free to our customers. Ships via common carrier (e.g., FedEx, UPS, USPS).

Upgrade: "Threshold/Inside Property"

Available at checkout on certain products for an additional charge. The freight carrier will cross the property line (i.e., the threshold) and lower the pallet at the first dry area (e.g., garage, covered porch). Not available on Blue Thumb items.

For hard-to-reach addresses or unusually long driveway configurations, some carriers may charge extra or require the shipment to be "rescued" by a freight carrier with greater capabilities. If this happens, we'll keep you updated on the timeframe and any additional cost.

Delivery Timeframes: Ready-to-Ship

Items designated as ready-to-ship generally leave the warehouse within 5-7 business days. 

Delivery Timeframes: for Made-to-Order

The disclosed timeframes are estimates based on the design studio's extensive track records and typical production capacities. You'll be notified of any unexpected delays. Delays (i.e., longer curing times because of high humidity) are beyond Fountainful's control. 

REMEMBER: casting, curing, and staining decorative concrete is not an exact science. The strict attention to detail is why these products are so well loved! Learn more about concrete production in our FAQs.

Brand / Design Studio Timeframe State of Origin
Adagio Water Features 7-12 business days Utah
Blue Thumb 7-12 business days Michigan
Giannini Garden Ornaments

November thru April: 5-7 weeks
May thru October: 7-10 weeks

GIST Concrete Products 6-9 weeks Arizona
Massarelli's 3-6 weeks New Jersey
Fire Pit Art 10-15 business days Tennessee
Studio M 7-10 business days Missouri
The Outdoor Plus 3-6 weeks California
Winter Woodworks 7-12 business days Wisconsin


Misc. Delivery Terms

Special Instructions If there are special delivery instructions for the freight carrier, please let us know at the time of order so accommodations may be made. There may be additional charges for special requests.
Delivery Appt. & Holds Similar to furniture deliveries, the carrier may call you before delivery to schedule drop off. If you commit to an appointment and are not present to accept delivery, or if you confirm a delivery date and subsequently reschedule, a re-delivery fee may be charged for which you are responsible. If the carrier must hold your pallet beyond their standard courtesy period, you are responsible for any hold fees.
Change of Address Any fee charged by the carrier for a change/re-consign of the original delivery address is your responsibility.
Forklift Items that require a forklift are designated as such on the product page. If ordering a "forklift required" product, plan ahead by contacting a local contractor or small equipment rental outfit (e.g., Home Depot, Lowes).


Always inspect your delivery. See the Refund Policy for a Delivery Inspection Checklist.


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