Shipping

Shipping Made Simple

Fountainful provides free shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Residents of Alaska, Hawaii, or Canada: please call or chat with us prior to ordering.

Delivery Methods

"Standard Shipping"	Free to our customers. Ships via LTL freight truck with a liftgate. Palletized and delivered curbside. Does not include setup, assembly, or the disposal of packaging.
"Standard Parcel"	Free to our customers. Ships via common carrier (e.g., FedEx, UPS, USPS).
Upgrade: "Threshold/Inside Property"	Available at checkout on certain products for an additional charge. The freight carrier will cross the property line (i.e., the threshold) and lower the pallet at the first dry area (e.g., garage, covered porch).

Hard-to-Reach Addresses

Most LTL carriers use a standard 28-foot trailer, and it is the driver's discretion if they can safely drive down a particular street. For hard-to-reach addresses (i.e., narrow street access) or unusual driveway configurations, some carriers may charge extra or require the shipment to be "rescued" by a different carrier. If this happens, we'll relay the additional cost for which you are responsible.

Help prevent an unplanned extra cost by using the Order & Delivery Instructions box on your Cart page to tell us about any potential delivery considerations before the order is ready to ship.

Delivery Timeframes

Ready-to-Ship

Items designated as ready-to-ship generally leave the warehouse within 5-7 business days.

Made-to-Order

The disclosed timeframes are estimates based on each design studio's extensive track record and typical production capacities.

REMEMBER: casting, curing, and staining decorative concrete is not an exact science. The strict attention to detail is why these products are so well loved! Learn more about concrete production in our FAQs. You'll be notified of unexpected delays (i.e., long cure times because of humidity). These are beyond Fountainful's control.

Brand / Design Studio	Timeframe	State of Origin
Adagio Water Features	7-12 business days	Utah
Blue Thumb	7-12 business days	Michigan
Fire Pit Art	10-15 business days	Tennessee
Campania International	10-20 business days	Pennsylvania
Giannini Garden Ornaments	November thru March: 4-6 weeks April thru October: 7-10 weeks	California
GIST Concrete Products	6-9 weeks	Arizona
Massarelli's	3-6 weeks	New Jersey
Phoenix Design Cast	November thru March: 4-6 weeks April thru October: 6-9 weeks	Arizona
The Outdoor Plus	3-6 weeks	California
Travertine & More	7-14 business days	Georgia
Winter Woodworks	7-12 business days	Wisconsin

Misc. Delivery Terms

Special Instructions	If there are special delivery instructions for the freight carrier, please let us know at the time of order so accommodations may be made. There may be additional charges for special requests.
Delivery Appt. & Holds/Storage	Similar to furniture deliveries, the carrier may call you before delivery to schedule drop off. If you commit to an appointment and are not present to accept delivery, or if you confirm a delivery date and subsequently reschedule, a re-delivery fee may be charged for which you are responsible. If the carrier must hold your pallet beyond their standard courtesy period, you are responsible for any storage fees. If a shipment is at risk of being returned to the design studio because you cannot be reached, Fountainful may update the service level to No Signature Required to spare you from shipping costs should a pallet be returned.
Change of Address	Any fee charged by the carrier for a change/re-consign of the original delivery address is your responsibility.
Forklift	Only a few items require a forklift and they're designated as such on the product page. If ordering a "forklift required" product, plan ahead by contacting a local contractor or small equipment rental outfit (e.g., Home Depot, Lowes).